Delivery and returns

Information
SHIPPING INFORMATION

We offer fast nationwide delivery across Egypt.

  • Delivery time: 2–3 business days

  • Shipping cost:

    • 100 EGP for Cairo & Giza

    • 150 EGP for other governorates

Delivery times are estimates and may vary slightly depending on your location or external circumstances.

Our courier will contact you before delivery. Please ensure that someone is available at the provided address to receive the order.

In case the delivery attempt is unsuccessful, the courier may reschedule delivery. Orders that cannot be delivered after multiple attempts may be returned.

REFUND POLICY

Returns & Exchanges are accepted on unworn items within 14 days of order receipt and require an RA number. Items must be received within 10 days of RA issue. Items discounted 50% or more are Final Sale.

You may request an RA Number through: 

Email : info@maisonchiceg.com
Phone : +2 0111 692 2225

During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.

Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier:

Masison Chic
31 Al-Obour Buildings,
Heliopolis, Cairo Governorate 11867

RETURN TERMS AND CONDITIONS

Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached.  Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.

Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.